Ismein ye bhi bataya jata hai ki kis tarah se service provider ko service level ko maintain karna hai aur agar wo service level breach hota hai toh kya actions liye jayenge. SLA mein aam taur par, uptime, downtime, performance, data security, aur technical support jaise parameters ko define kiya jata hai. Fundamentals of Computer Notes in Hindi Computer Basic / By Vishesh. Yahaan tak ki, SLA breach hone par bhi kuch compensations aur remedies bhi SLA mein specify kiye jate hai jisse ki customer ko koi nuksaan na ho aur service provider bhi accountable rahe. Iske through customer ko assurance milta hai ki wo quality service expect kar sakte hai aur service provider ko samajh mein aata hai ki wo kis level ka service provide karna hai. Ismein ye spasht hota hai ki kya- kya service level expect ki ja sakti hai aur kya-kya responsibilities hai, dono parties ke liye.SLA cloud computing mein customer aur service provider ke beech mein ek trust level create karta hai. SLA ek agreement hota hai jo cloud service provider aur cloud service user (customer) ke beech mein hota hai. SLA (Service Level Agreement) cloud computing mein ek mukhya bhoomika nibhata hai.
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